Job Redesign Case Studies - Institute for Human Resource Professionals

Job Redesign Case Studies

Real organisations, real results. See how Singapore employers have redesigned roles to lift productivity, deepen skills, and keep good people longer — and what it took to get buy-in along the way.

JR Case Studies

Elevating Customer Experience and Workforce Agility Through Job Redesign with Maxi-Cash

Maxi-Cash cut wait times by 67% and absenteeism by 44% with Job Redesign. Staff are empowered, service is faster — curious how? Click to see their winning formula.

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Redesigning the HR Generalist Role for Efficiency and Value Creation with Keystone Cable

Keystone Cable freed up to 30% of HR's week and lifted training participation by 15% with Job Redesign. Automation took the admin — see how HR moved to higher-value work.

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Redesigning the Billing Officer Role for a Digital Future with Union Air Freight

Union Air Freight lifted productivity by 25% and billing accuracy by up to 10% with Job Redesign. Paperwork went digital — see how the team's day changed.

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Redesigning Site Supervisor and Foreman Roles to Drive Site Productivity with KTC Group

KTC Group raised productivity by 25% and saved 186 minutes a day with Job Redesign. Clearer roles, digital coordination — see how they rebuilt the site team.

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Elevating Customer and Employee Experience Through AI-Driven Job Redesign and Skilling with Singtel

Singtel converted 471 roles in FY2026 and eliminated over 150 manual reports through AI-driven Job Redesign. See how an AI-first workforce was built, role by role.

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