How can digitalisation enable HR to enhance employee experience across organisations?
At DHL Supply Chain, data and technology play a central role in nurturing a happier and more productive workforce. DHL Supply Chain recognises the importance of having a standardised and consistent experience, not only in global systems and processes, but also by enhancing the overall employee journey. By harnessing AI to optimise processes throughout the employee life cycle, DHL Supply Chain enables informed, data-backed decision-making and improves accessibility for end-users. This approach not only empowers the HR team to be more data-driven but also ensures outcomes and actions are tailored and meaningful for employees. A seamless, stress-free and personalised employee experience, keeps DHL Supply Chain’s employees engaged and motivated, enabling them to deliver exceptional service and experience to customers.
- To stay competitive in today’s talent market, DHL Supply Chain has introduced a game-changing solution – the Career Marketplace, an AI-powered platform connecting employees with personalized career opportunities within the organisation. By aligning individual skills, experiences, and interests, the platform promotes internal mobility and effective talent deployment, helping ensure DHL Supply Chain’s workforce remains future-ready. This skills-based approach not only empowers employees to explore career paths that fully leverage their potential but also provides the organisation valuable insights into talent distribution. As a result, HR can better optimise efficiency, harness data-driven insights, and continuously enhance the employee experience.
- While market conditions may vary, DHL Supply Chain strives to deliver a consistent candidate experience. This is achieved by standardising recruitment processes, including layouts, equipment, and procedures across all regions. Progress is monitored and evaluated using established global KPIs to ensure continuous improvement and consistency.
- DHL Supply Chain leverages data across employee touchpoints to deliver a personalised HR experience. For example, the organisation introduced the Smart Connect app – a digital platform designed to enable seamless communication among colleagues. The app serves as an accessible portal, allowing employees to stay updated on DHL news, access HR services, and interact conveniently on the go.
- Smart Connect’s “Social Walls” serve as a platform for employees worldwide to share updates, raise issues, and connect with one another, fostering greater community engagement.
- This also brings leaders closer to ground-level employees, enabling them to actively share content and address queries directly. Such connections foster a strong sense of belonging among employees and empower HR effectively use data to drive impactful decisions and targeted actions.
- These initiatives form part of DHL Supply Chain’s culture of continuous improvement and commitment to digitalisation, positioning the organisation for the future. This approach ensures employees feel motivated, valued, and proud to work for a truly great company.
Certified as a Great Place to Work® across Asia Pacific (12 countries)
Expanding career pathways and internal mobility for employees
Enhanced HR efficiency in resolving employee inquiries
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The IHRP Body of Competencies (BoC) outlines the competency standards required for HR professionals to be future-focused, ready to deliver impactful employee experiences and create sustainable value for the organisation.
Comprehensive overview of the 21 job roles outlined in the HR SkillsFuture Framework, with corresponding competencies from the Body of Competencies (BoC) framework tailored to each role.
Discover, learn and explore how the IHRP Body of Competencies have been used to empower individuals and organisations in driving effective and meaningful transformations.