Body of Competencies Case Studies
Discover, learn and explore how the IHRP Body of Competencies have been used to empower individuals and organisations in driving effective and meaningful transformations.
How can organisations unlock new talent pools through inclusive hiring and thoughtful work design?
Certis has partnered the National Library Board (NLB) for more than 10 years to provide manpower for library shelving operations. Over time, these roles became harder to fill due to an ageing workforce, physically demanding tasks, and limited interest from younger job seekers.
At the same time, libraries such as Punggol Regional Library were designed to support more inclusive experiences for Persons with Disabilities (PWDs). Certis responded by rethinking how work was designed and who it could be designed for, thereby enabling inclusive hiring while sustaining operational needs.
As “Uplifting Our Communities” is a core pillar of Certis’ Sustainability Framework, inclusive hiring practices were adopted to address workforce constraints.
As an Ops-Tech company, Certis adopted an operational-design-first approach, using the Certis BPRO® (Business Process Re-engineering and Operations) framework to redesign work around employee capabilities.
This included:
- Adjusting employee shift hours while adopting a flexible rostering management style.
- Devising a talent recruitment strategy through redesigning interviews, training structure and scope of work to be more accessible.
This approach created purposeful roles for PWDs while addressing real workforce challenges:
- PWD employees take on structured jobs, including physical shelving tasks. They are also able to experience a broader range of roles.
- The load of physically-demanding tasks undertaken by senior employees is significantly reduced.
Inclusion of PWDs has fostered a more empathetic and supportive workplace culture, benefiting all staff and public.
Each PWD employee handles up to two trolleys during a four-hour shift, contributing up to 5% of the shelving load at larger library branches.
As of December 2025, Certis has onboarded and trained over 48 PWDs, across various libraries, with plans to increase this number.
Click on any of the competencies below to learn more.
The IHRP Body of Competencies (BoC) outlines the competency standards required for HR professionals to be future-focused, ready to deliver impactful employee experiences and create sustainable value for the organisation.
Comprehensive overview of the 21 job roles outlined in the HR SkillsFuture Framework, with corresponding competencies from the Body of Competencies (BoC) framework tailored to each role.
Discover, learn and explore how the IHRP Body of Competencies have been used to empower individuals and organisations in driving effective and meaningful transformations.