Job Redesign Case Studies - Institute for Human Resource Professionals

Job Redesign Case Studies

Discover how Job Redesign drives real business and workforce outcomes through practical case studies.

JR Case Studies

Elevating Customer Experience and Workforce Agility Through Job Redesign with Maxi-Cash

Maxi-Cash cut wait times by 67% and absenteeism by 44% with Job Redesign. Staff are empowered, service is faster — curious how? Click to see their winning formula.

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Redesigning the HR Generalist Role for Efficiency and Value Creation with Keystone Cable

Keystone Cable freed up to 30% of HR's week and lifted training participation by 15% with Job Redesign. Automation took the admin — see how HR moved to higher-value work.

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Redesigning the Billing Officer Role for a Digital Future with Union Air Freight

Union Air Freight lifted productivity by 25% and billing accuracy by up to 10% with Job Redesign. Paperwork went digital — see how the team's day changed.

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Redesigning Site Supervisor and Foreman Roles to Drive Site Productivity with KTC Group

KTC Group raised productivity by 25% and saved 186 minutes a day with Job Redesign. Clearer roles, digital coordination — see how they rebuilt the site team.

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Elevating Customer and Employee Experience Through AI-Driven Job Redesign and Skilling with Singtel

Singtel converted 471 roles in FY2026 and eliminated over 150 manual reports through AI-driven Job Redesign. See how an AI-first workforce was built, role by role.

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