Mindsets and Behaviours

The Human Resource (HR) Mindsets and Behaviours are characteristics that manifest in the way HR practitioners think and behave as they approach their HR work, deal with people, and manage workrelated situations.

Use Cases

Enable the Employee Experience

The employee experience is the intersection of an employee’s expectations, the environment and the events that shape their journey. The HR function plays an important role in crafting an employee experience which aligns with the organisation’s purpose and values and drives productivity.

HR professionals need to think holistically about how to shape the touchpoints across the end-to end employee lifecycle to create a compelling employee experience which makes work easier, more productive and more meaningful for employees.
Similar to the approach which businesses take to the customer experience, HR professionals should adopt an end-user focused approach when developing and executing HR initiatives. This extends to understanding the increasingly diverse needs of different workforce segments.
HR professionals need to coach and support stakeholders across the organisation, including business leaders and line managers, to enable the sustainable delivery of a compelling employee experience.
HR professionals need to design solutions which create sustainable impact and solve problems across the organisation. HR professionals should seek feedback to drive continuous improvement.