Foundational Competencies

The Human Resource (HR) Foundational Competencies underpin and span across the HR Functional Competencies. They serve as core enablers supporting HR functional activities.

Use Cases

Relationships and Communication

Manage relationships and communicate with impact and empathy to build trust, navigate complex business scenarios and carry out the strategic role of HR effectively.

Hover on the blue underlined text to discover which HR Mindset and Behaviour is embedded in the Performance Statement.

IHRP Certified Associate

Deploy different communication methods and communication channels to convey message with impact, initiate feedback and two-way dialogues.
Support the development of communication materials and execution of communication activities.
Document feedback, opinions and disagreements during stakeholder engagement and communication activities.
Build rapport with internal and external stakeholders through ongoing engagement to maintain relationships.
Demonstrate self-awareness and regulate own thoughts, emotions and actions during difficult conversations, dilemmas or paradoxes.
Apply empathic listening and seek to understand the situations, perspectives and emotions of different audiences or stakeholder groups.
Escalate situations of resistance, objections and conflicts to appropriate stakeholders.
Build an understanding of the internal and external business environment through ongoing research, and engagement with stakeholders in other functions.

IHRP Certified Professional

Plan and execute communication activities using the appropriate channels or tools for the targeted audience.
Develop communication materials for HR initiatives to convey desired messages clearly and impactfully to the targeted audience.
Present and communicate with impact and empathy through clarity in messages and engaging audiences through active listening and inquiry.
Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes.
Anticipate different interests, expectations and reactions across internal and external stakeholder groups.
Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups and navigating resistance, objections or conflict.
Coach and support business leaders or line managers to manage instance of miscommunication, conflict or negotiation successfully.
Develop positive working relationships with internal and external stakeholders and build networks through strong inter-personal skills.
Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge.
Build trust through assisting key stakeholders in solving HR-related issues and wider business problems successfully.

IHRP Senior Professional

Create high impact, consistent and accurate messaging using appropriate tools to drive engagement, in line with the organisation-wide communications strategy.
Communicate HR and business strategies using clear, impactful language that engages others in the view of the future.
Communicate an understanding of the business environment in order to view problems, requests and realign HR strategies in the context of the organisation’s long-term business objectives.
Manage resistance, objections and conflicts during conversations in a firm, respectful and empathetic manner.
Employ negotiation and conflict management skills to help different parties achieve their desired outcomes.
Navigate complex business scenarios, understanding organisational and individual challenges to enable business leaders to define the problem and identify root cause of the people-related issues.
Provide advice and resources to create an open, effective dialogue which enables business leaders to determine the appropriate course of action in HR-related matters.
Establish relationships with business leaders to build trust, understand their needs and enable HR to create value and support decision making processes.
Foster the creation of a culture of trust and collaboration across the organisation, enabling the HR function to act as the catalyst of positive relationships and conflict resolution.